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London, UK (PRWEB UK), 8 March 2012

Social Media Research Specialist DigitalMR is the latest Web-hear a statement from the customer reviews online from UK high street banks.

DigitalMR analyze thousands of customer comments on the main street banks in November 2011. Almost two thirds (60%) of these clients’ views are positive, compared with 40% negative. The first annual report on the banking business during the year 2011 will be available later this month, the banks, most of the online get mentioned: HSBC (20%), Lloyds TSB (17%), RBS (17%) and Halifax (11%).

a big difference between the positive and negative, indicating that there is some of the banks of the production. RBS (21%), Lloyds TSB (16%), HSBC (16%), Halifax (13%) had the largest share of the positive message. However, HSBC (28%), and Lloyds TSB (18%), NatWest (14%) and RBS (12%) received the most negative comments shares.

By calculating the difference between the number of positive contributions is the negative of the winners of November with ING Direct Net Sentiment Score (NSS) and 64% of the Clydesdale Bank 60%. Compared with November, only two banks in terms of achieved NSS is negative, NatWest is a decline of 6% and HSBC (-8%).

DigitalMRs report (powered by SociaNuggets) to analyze thousands of customers involved in comments on the various parties in the business sites and open access to social media platforms. It measures, with the exception of the number of comments sent to consumers via the Internet, but also the feelings, whether those messages are positive or negative.

results are based on consumer reviews for a major British banks, Lloyds TSB, HSBC, Halifax, NatWest, Bank of Ireland, Santander, Barclays, RBS, ING Direct and Clydesdale Bank.

DigitalMR CEO, Michalis Michael commented: Shows the bank ING Direct is to compare the excellent customer service. Located in a high reputation among its customers throughout 2011, so it’s no surprise to them, to see about the other major high-street banks in November.

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1)? appear in his own words on customer comments

ING Direct:

ING Direct customer support is fantastic, combined with a real person, the problem is solved in 2 minutes. Thank you!

http://twitter.com/Pknyo/statuses/133015677496852480

Clydesdale:

My intention would be to leave some of the funds, and save the new ISA year, but to bind the rest in fixed-term accounts. The three-year deals do not seem so bad these days. Clydesdale seems to be a good one!

http://forums.moneysavingexpert.com/showthread.php?t=3591537 post48242413 #

NatWest:

Nat West – what a joke – they manipulate to “improve” their customer account, but really it’s just an excuse to charge out of them. I’ve been with them for over 10 years, and during that time they have to listen to the bank. I wanted to strengthen the debt created by a small hardware store bills – they will not let me alone, offer me a mortgage debt but would be almost doubled.

recently a payment of the loan was made in 2007. It is enforceable the loan, provided that certain conditions be invalid or missing. This loan is in my credit file is to be set in 2007, but this problem is now by the fact that HSBC, the integration of this loan to a bank account I used with them is complicated.

Click here to customer needs and add comments on the web to listen to the reports

Contacts

periodic reports and other information:

Michalis A. Michael

mmichael (at) digital-mr (dot) com

Tel: +44 751 571 0370

http://www.digital-mr.com

About

DigitalMR

DigitalMR understand what people think and feel when they share their opinion online. It is a specialized agency that offers a comprehensive approach to Web-based market research. It specializes in the use of social media research, particularly active listening to the Internet and online communities to improve their approach to business consulting. The agency is a pioneer of new methods of target groups as well as online tools such as video diaries, message boards and online ethnography. DigitalMR lead founder and CEO, Michael Michalis, and has offices in London, UK, in Nicosia, Cyprus, and Columbus, Ohio, USA.

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