by U.S. Army IMCOM

Article by Howard Deutsch

Achieving high levels of trust between senior management and employees is essential for the sustainable success of any organization. The best leaders earn the respect and trust of the people they lead. Lack of trust between senior management and employees negatively impacts employee satisfaction, engagement and performance. It also impacts customers, competitiveness and profit. The best senior leaders also trust their employees and their employees know they are trusted.

Employee surveys are an effective tool for assessing the level of trust between senior management and employees. Well-designed employee satisfaction surveys, employee engagement surveys and employee opinion surveys include direct and indirect questions that measure trust between senior management and employees.

Senior managers, including CEO

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